PROFESSIONAL EXPERIENCE CASE STUDY 01
Enterprise Learning Operations at Scale
As a Regional Learning Specialist and learning business partner at Deere & Company,
I collaborated with business-unit HR leaders, stakeholders, and Subject Matter Experts (SMEs) to identify learning needs and develop practical solutions.
Supporting 51 business units across four countries, I strengthened learning operations through LMS governance, supplier management, process improvement, and global collaboration.
Role
Regional Learning Specialist
Deere & Company
Platforms &Tools
SAP SuccessFactors Microsoft SharePoint
Project Overview
Deere & Company's Region 4 learning operations encompassed 30 learning catalogs supporting multiple employee populations across the United States, Canada, Australia, and New Zealand.
Managing new and existing learning offerings, supplier relationships, instructor records, course scheduling, and catalog maintenance required coordination among business-unit stakeholders, Global Learning, HR Learning Shared Services, and external suppliers.
The complexity of these interconnected activities created opportunities to improve process consistency, information accuracy, cross-functional communication, and operational efficiency.
The Goal
Develop scalable, consistent processes that strengthen learning governance, improve LMS data accuracy, simplify supplier onboarding, and enhance communication across regional and global learning teams.
Increase operational visibility, reduce unnecessary duplication, and help stakeholders access the learning resources needed to support business performance.
My Approach
To strengthen regional learning operations, I combined stakeholder consultation, process improvement, technology, and cross-functional collaboration to develop practical, scalable solutions.
My approach focused on understanding business needs, standardizing workflows, improving operational efficiency, and creating systems that better supported employees, learning partners, and business stakeholders.
Strengthen
Learning Governance
& Needs Assessment
Partnered with business-unit HR leaders, stakeholders, and SMEs to identify learning needs. Developed standardized request forms and decision processes to evaluate new offerings, identify existing resources, and determine appropriate regional or global involvement.
Optimize SAP SuccessFactors
& Catalog Management
Led LMS catalog audits and optimization initiatives, updating course owners, instructors, suppliers, learning objectives, and descriptions. Identified outdated and underutilized courses for correction or deactivation, strengthening catalog accuracy and ongoing governance.
Develop Supplier Management
& Onboarding
Sourced learning suppliers, negotiated pricing, and managed SLAs and SOWs. Designed a structured onboarding program featuring standardized supplier forms, accounting coordination, personalized orientation presentations, and clear operational procedures and expectations.
Streamline Learning Operations
Through SharePoint
Designed and developed a SharePoint-based request management solution connecting Regional Learning and HR Learning Shared Services. Centralized course updates, instructor changes, scheduling, and materials requests while improving communication and visibility into request status and volume.
Enable Global Learning
Collaboration
Collaborated monthly with Global Learning Leaders to review newly developed courses and identify opportunities for cross-regional use. Coordinated access to relevant learning offerings across additional business units, promoting resource sharing and reducing unnecessary content duplication.
Results & Impact
My work strengthened learning operations, improved process consistency, and increased operational efficiency across the regions I supported.
Improved
Operational Efficiency
Improved responsiveness to new learning activity requests from business partners, reducing turnaround times from month(s) to just a week. Standardized request forms and decision-analysis processes strengthened stakeholder communication, streamlined request evaluation, and improved operational consistency.
Strengthened Governance
& Data Quality
Conducted LMS audits, updated course information, and established processes to remove duplicates and outdated content, improving catalog accuracy and supporting alignment with global governance standards.
Expand Access
& Collaboration
Partnered with Global Learning Leaders and cross-functional stakeholders to increase visibility and reuse of relevant learning offerings, reduce content duplication, and better support employee learning needs worldwide.
Key Capabilities Demonstrated
This project showcased my ability to design and manage end-to-end learning operations that support global business objectives, including:
Learning Strategy & Needs Assessment
Identifying business needs and developing scalable learning solutions.
LMS Administration & Catalog Management
Maintain accurate, relevant, and compliant learning content.
Supplier Management
Sourcing, onboarding, and managing learning suppliers to ensure quality and value .
Process Improvement
& Technology
Implementing tools and workflows to increase efficiency and visibility.
Global Collaboration & Stakeholder Management
Working across regions and business units to align learning resources and drive consistent execution.
Let's Improve Learning Operations Together.
Explore more examples of my work in enterprise learning operations, performance consulting, and digital transformation—or connect to discuss how my experience can support your organization's goals.